Returns & Refunds

Returns & Refunds Return window. Most items may be returned within 30 days of delivery for a refund or replacement. Condition of returns. Returned items must be unused, in their original condition, and include all original packaging and accessories. We may decline returns that show signs of use, damage, or alteration not caused during shipping. How to start a return. Email us at support@sagamoretrading.com with your order number and a brief description of the issue. We'll provide return instructions and, when applicable, a return shipping address. Damaged, defective, or incorrect items. If your order arrives damaged, defective, or different from what you ordered, notify us within 14 days of delivery. We'll arrange a replacement, refund, or other appropriate resolution at no additional cost to you. Change-of-mind returns. If you simply decide you no longer want an item, return requests may be approved within the return window. Unless otherwise stated, customers are responsible for return shipping costs. Refund processing. Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for your financial institution to process and post the refund. Non-returnable items. Certain items may not be eligible for return, including clearance items, consumable goods, personalized products, and any products specifically marked as non-returnable. Supplier fulfillment. Because products may be shipped directly from different fulfillment partners, return procedures and return destinations may vary by product. We coordinate these details on your behalf and will provide instructions once your return request has been approved. Our commitment. If there's a problem with your order, we'll work with you to find a fair solution. Our goal is to resolve issues quickly and reasonably, whether that means a replacement, store credit, or refund where appropriate.